The "Lock on Smartcard Removal" Policy Setting Does Not Work If There Is Unsaved Work on the Computer When You Log Off

The Lock on smartcard removal policy setting does not work if there is unsaved work on the computer when you log off. When the workstation starts to lock, any programs that have unsaved work display dialog boxes that prompt you to save your work. These dialog boxes prevent the desktop from being locked. If you press Cancel or ignore the dialog box, you can continue to work if the smartcard is in the reader.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   29-Oct-2002  12:02  5.0.2195.5265      42,256  Basesrv.dll
   29-Oct-2002  12:02  5.0.2195.5907     222,992  Gdi32.dll
   29-Oct-2002  12:02  5.0.2195.6079     708,880  Kernel32.dll
   29-Oct-2002  12:02  5.0.2195.6090     332,560  Msgina.dll
   29-Oct-2002  12:02  5.0.2195.6097     379,664  User32.dll
   29-Oct-2002  12:02  5.0.2195.6085     370,448  Userenv.dll
   21-Oct-2002  09:26  5.0.2195.6097   1,643,248  Win32k.sys
   29-Oct-2002  11:59  5.0.2195.6108     179,472  Winlogon.exe
   29-Oct-2002  12:02  5.0.2195.6097     243,472  Winsrv.dll
   29-Oct-2002  12:02  5.0.2195.6079     708,880  Kernel32.dll
   29-Oct-2002  12:02  5.0.2195.6097   1,643,248  Win32k.sys
   29-Oct-2002  12:02  5.0.2195.6097     243,472  Winsrv.dll

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base: